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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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How do I switch my current Checking Account to a Cashback Rewards Checking Account?

Frequently Asked Question

You can convert your current Checking Account to a Cashback Rewards Checking Account through Online and Mobile Banking, by calling Citadel, or visiting us in a branch. Converting your account is easy in Online and Mobile Banking:


  1. Click into the Checking Account you want to convert.
  2. From your account details and history, select ‘Convert Account’.
  3. Confirm your account details, and you’re done!

Your account number and card number will stay the same.