Warning Icon

COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

Close Warning Icon

Are my payments made through Bill Payer guaranteed?

Frequently Asked Question

With the Payments Guarantee, you can be assured that your electronic payments are safe and reliable. When your payments are processed through Bill Payer, you are protected in the unlikely event of unauthorized transactions or processing delays.

The Payments Guarantee applies when all the payment and contact info provided is accurate.