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“When I purchased my truck I chose Citadel as the finance company after my daughter told me numerous time to switch banks. It was one of the best decisions I have ever made. Kim at the Oxford Branch sat with me for over an hour answering all my questions, helped me open a checking account, and made sure I was fully aware of all charges, fees, and interest rates. The customer service provided was amazing and second to none. I purposely waited over a year to give this feedback just in case it was too good to be true. I was wrong. Every time I have been to the Oxford branch, everyone has been great. I have since talked my wife and son into switching to Citadel. Needless to say, now Citadel is the ONLY place I use for ALL my banking and ALL my car loans.”

“I have been a Citadel member for several years. Anytime I have a problem, I call or stop by a branch and I'm immediately assisted in a professional and timely manner. I highly recommend Citadel for all business and personal transactions.”

“I have been a member of Citadel since 1996 and would not have my accounts anywhere else. The service is top-notch. The employees at my local branch are always helpful, cheerful, and greet me with a hello and a smile. ”

“We have been Citadel customers for over 10 years. They've always been there to help us with our lending needs when other banks would not approve us. The auto loan department is also fantastic. Citadel’s follow up and attention to detail is amazing. Every representative I spoke to was friendly, courteous, and always had an answer for me. I constantly recommend Citadel to my friends. I wish every bank and lending organization followed their model and cared about their customers the way they do. ”

“Citadel is the most convenient and hardworking bank I have ever worked with! The customer service is something you could only dream about from a bank!”

“It is always a pleasure dealing with Citadel. The staff is friendly and courteous. My questions are always answered quickly with assurance. I am happy with service. Thank you Citadel for you putting the customer first.”

“I have been with this bank my whole life. I can trust them and I feel like I'm talking to a friend or relative when I call, which is why I have never thought about getting a new bank. Citadel is always helpful, reasonable, and transparent!”

“I've been a customer since 2003. Citadel was my first bank account. I've been to other places but have always stayed with Citadel because you can never get the same level of professionalism and friendliness you get from every branch of Citadel.”

“I have been a member of Citadel since 1986 when I lived in Pennsylvania. I moved to Las Vegas, Nevada in May of 1999. For a very brief time, I used one of the local banks for my primary banking needs. The service from the local bank was substandard at best. Within 4 months, I resumed my primary banking needs with Citadel. In my opinion, Citadel's products and staff operate from the highest standards of excellence. I always feel like a valued customer without ever having to step into a Citadel branch. Almost 20 years later, I still live in Las Vegas and my only banking institution is Citadel.”