Branch Hours
Log In
Deposit Checks On-The-Go
With Citadel’s Mobile Banking app, depositing checks using your mobile device is fast, easy, and secure. Mobile Deposit is a simple, convenient way to deposit your checks on-the-go using our mobile app. Simply snap a picture of your paper check and follow the prompts on the screen.
➜ Quick Tips on Using Mobile Deposit
➜ Accessing Your Funds
➜ Mobile Deposit How-To Video
➜ Mobile Deposit FAQs
Log into the Mobile Banking app and select ‘Deposit a Check’ from the home screen or ‘Make a Deposit’ from the side menu.
Select a deposit account and enter the check amount. Take a photo of the front and back of your endorsed check.
Confirm the information entered is correct and tap ‘Submit Deposit.’ Please allow 24-48 business hours for your check to clear.
Citadel is committed to helping you protect your hard-earned money. All deposits are federally insured up to $250,000 or more per customer.
Citadel's Video Specialists are just a few clicks away with Video Connect. Skip the trip to the branch office and video chat safely and securely from your preferred location. Learn More.
On your laptop, desktop, or mobile device, our Video Specialists can help you complete almost any banking-related task:
✔ Open a new account
✔ Add a product to a current account
✔ Apply for a loan
✔ Talk to a business banking expert
“I appreciate the cutting-edge and forward-thinking advantages of being a Citadel member. My husband belongs to another credit union, but with Citadel's new Money Manager feature I can access both with just one sign-in, which makes my life so much easier! I continue to go to the branch to have a human person service my banking needs. The Springfield Branch personnel is an awesome group who put Citadel on the map with their personal service! That human touch cannot be replaced with automation.”
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
“The website is easy to use for both my account information and to find general information about Citadel. I also use the mobile app, which is also very intuitive to use.”
“I find it very easy and convenient to check our account, which I do often. I love Online Banking and the convenience it offers, plus the fact that I am able to so 24/7.”
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
Citadel Mobile Deposit, also referred to as Remote Deposit Capture or 'RDC', is a tool in Mobile Banking that allows you to make a check deposit from your mobile device. You can deposit checks into your account simply by taking a picture of your paper check using the mobile app.
Click 'Deposit'. That's it! Your check deposit is complete and funds are available instantly, in most cases; however, standard check holds apply to mobile check deposits.
Funds are deposited instantly in most cases; however, standard check holds apply. Some funds may not be available immediately. Please securely store the original check for 60 calendar days.
If you need immediate access to your funds, we recommend making your deposit at any of our Citadel Branch Locations.
Still have questions? Visit our help center.
Please allow 24-48 business hours, excluding holidays, for your deposit to reflect in your balance. All standard check holds apply. Money Orders are not accepted. To ensure the security of your mobile deposit with Citadel, all mobile deposit checks should be endorsed with: your signature and 'Citadel Mobile Deposit'.
