Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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Why did a transaction that I made not result in the expected alert?

Frequently Asked Question

Transaction types are categorized by merchants. If that merchant data does not match what is set in the card controls app, this may result in missed or unexpected alerts.