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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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We're Going Contactless—Are You?

contactless payments

How we pay for things is always evolving. Over the years, we’ve gone from swiping, to inserting, and now tapping our credit cards—soon we may not even need physical cards at all. This trend makes sense: as both preferences and financial threats continue to evolve, there are a number of reasons to use contactless cards. Enhanced security, health protection, and convenience are at the top of that list.

At Citadel, our goal is to enable our members with the best financial tools at our disposal. Now, that includes contactless payments. This month, we’re launching our new contactless credit cards, and will be transitioning all of our members to this new card. Let us tell you why.

Three Reasons to Use Contactless Cards

As we weighed the option of deploying a contactless payment solution to our members, there were three benefits that stood out:

1. Meeting Changing Preferences

The COVID-19 pandemic has changed the way we do a lot of things—including how we make transactions. As a result, 75% of consumers prefer contactless cards over any other payment method. The primary reason? Improved sanitation. By using contactless payments, customers don’t have to press any of the buttons on the terminal or have to deal with cash being passed from one person to another.

contactless cards

2. Seamless Convenience

While 70% of respondents cited sanitation as the reason behind their preference for contactless payments, 67% chose speed. With just a quick tap on a terminal, contactless payments are quick, easy, and painless. In fact, people who use contactless cards can check out their purchase 10 times faster than with any other in-person payment method. This helps you save time on a busy day, and ensures that you are in and out of the store quickly—a benefit in spaces where only a limited number of people are allowed in at a time.

Contactless cards can also be added to your smartphone or wearable device, letting you pay by your own rules. This way, you don’t have to reach for your wallet when paying for your items, and breeze through the shopping experience.

3. Enhanced Security

It may seem counterintuitive, we know, but contactless cards are actually more secure than their counterparts. When it comes to protecting you against fraud, contactless cards have EMV chips that help detect fraudulent behavior. And if your card happens to be stolen, payment terminals have strict limits around how much you can pay with tap, and there are also limits to how many small contactless payments can be made before the card and PIN are automatically reset. When that happens, your card will be locked and we will reissue you another one.

Better Banking with Citadel

At Citadel, we’re working hard to deliver the safest and most efficient banking products to our members, so that you can make the best out of each day—and our contactless cards are a part of that. With added security, sanitation, and convenience, contactless payments are a modern solution making transactions a breeze.

We’re so excited to share our new contactless cards with our members. Do you have yours already? Get in touch and let us know how it’s going!

We’re making your experience and checkout faster, easier, and more secure.

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