COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
Why was “Federal” removed from your name? Does this mean my funds are no longer federally insured?
Frequently Asked Question
Citadel remains a federally chartered credit union.
Prior to our brand update, we went by simply “Citadel” and rarely “Citadel FCU.” Through extensive research, we determined that It was important context to understand Citadel is a credit union, which is why you’ll see that in our branding today. During our research, we also identified that “Federal” led people to believe they had to be a member of the military, army, or navy, or be a government employee.Citadel Federal Credit Union is still our legal name.
Funds continue to be insured through the National Credit Union Administration (NCUA). The NCUA insures members’ deposits through the National Credit Union Share Insurance Fund. This means your account is still insured through the NCUSIF for up to $250,000 per deposit share and is backed by the “full faith and credit” of the US Government.
(Please note that NCUA insurance does not insure money invested into mutual funds, stocks, bonds, life insurance policies and annuities.) Your account will still be protected and backed in the event of an economic disaster or recession, including the one we are currently going through.