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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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How secure is Citadel Mobile Banking?

Frequently Asked Question

Mobile Banking is as safe and secure as online banking. We use the same encryption for both services. Security Recommendation: For added security we recommend a couple extra steps:

  • Keep your mobile device PIN locked or set to auto-lock keyboard with a PIN required when device is not in use.
  • Turn off your mobile browser’s "remember password" setting. This is recommended because possession of your mobile device is considered an element of the Mobile Banking multi-factor authentication security.