COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
How secure is Citadel Mobile Banking?
Frequently Asked Question
Mobile Banking is as safe and secure as online banking. We use the same encryption for both services. Security Recommendation: For added security we recommend a couple extra steps:
- Keep your mobile device PIN locked or set to auto-lock keyboard with a PIN required when device is not in use.
- Turn off your mobile browser’s "remember password" setting. This is recommended because possession of your mobile device is considered an element of the Mobile Banking multi-factor authentication security.