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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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How does Touch ID work?

Frequently Asked Question

Touch ID allows a user to log in to the mobile app with fingerprints that they have enabled on their mobile device. Once Touch ID is enabled for the Citadel mobile app, the app will accept any enabled fingerprints that are stored in the device. Touch ID allows a user to log in to the mobile app with fingerprints that they have enabled on their mobile device. Once Touch ID is enabled for the Citadel mobile app, the app will accept any enabled fingerprints that are stored in the device’s repository.