Warning Icon

Online and Mobile Banking Scheduled Maintenance

Online and Mobile Banking will be unavailable this evening, June 25th between 9:00 p.m. and June 26th at 3:00 a.m. EDT for planned system maintenance.   

Close Warning Icon

How can I avoid fraud on my debit or credit card?

Frequently Asked Question

A few preventative measures you can take:

  • Treat your debit and credit cards like cash and always keep them in a safe place
  • Keep your PIN a secret and do not share it with anyone
  • Memorize your PIN and never write it on your card, store it with your card, or let someone else enter it for you
  • For added security, Citadel encourages debit card users to sign for safety and choose “credit” as their preferred transaction method when asked “debit or credit” at the check-out counter, eliminating any possibility of someone obtaining your PIN as you enter it
  • Do not disclose your PIN over the telephone, email or Internet; no one needs to know your PIN, not even your financial institution
  • Report a lost or stolen card immediately to reduce the chance that it will be used improperly and limit your potential liability for unauthorized transactions
  • Review your account statements monthly and report any errors (including transactions you believe may be unauthorized) right away