COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
What should I do if I'm prompted for my PIN and I don't know it?
Frequently Asked Question
If you don't have your PIN for your contactless card - don't worry! Some merchant terminals require a PIN to process debit and credit card transactions. When this occurs, simply insert your card and select the option to 'bypass PIN.'