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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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What should I do if I'm prompted for my PIN and I don't know it?

Frequently Asked Question

If you don't have your PIN for your contactless card - don't worry! Some merchant terminals require a PIN to process debit and credit card transactions. When this occurs, simply insert your card and select the option to 'bypass PIN.'

You can set up or reset your PIN at any time by calling 1-866-985-2273 for your debit card or 1-888-886-0083 for your credit card.