How do I redeem my Cashback Rewards?

Frequently Asked Question

Available Cashback Rewards can be redeemed through Online Banking or our Mobile App. You can also call or visit CitadelBanking.com to redeem your Cashback Rewards.


When you choose to redeem, the full balance of available cash back must be redeemed and will be instantly deposited into the Cashback Rewards Checking Account. Any Cashback Rewards not redeemed by the account anniversary date will automatically be deposited into your Citadel Cashback Rewards Checking Account during the following statement period.


To redeem online, follow these two easy steps:

  • Select ‘Checking Rewards’ under ‘Accounts’ in the main menu OR select 'Available Rewards' from the Account Details screen.
  • Choose ‘Redeem Rewards’ and the funds are instantly deposited into your Checking Account!