We Put Our Members First

Our employees are focused on helping you build your financial strength.

Superior Member Service

Our members are the foundation of who we are—driving our purpose each and every day.

At Citadel, you aren’t a customer—you’re a member. When you feel appreciated, comfortable, and valued, it’s because you are. Great banking requires great service, and we’re here to ensure you get what you need.

We don’t have shareholders. We exist to serve our members and help them establish their financial wellbeing. We strive to deliver high quality products, innovative tools, and expert guidance. 

Citadel Credit Union Building Strength Together Quote 

We can provide our members a uniquely satisfying experience because we have:

  • Knowledgeable and friendly member care representatives
  • A proactive, needs-based approach to informing members of products or services that might be helpful
  • The latest products and services that give you the most convenient banking experience
  • A commitment to service that extends beyond the walls of our branches and into our community

We are nationally recognized for excellence.

Citadel was ranked among the top 1% nationwide  and #1 in Pennsylvania for providing value to our members, based on a score by Callahan & Associates. We were also named a 2021 Best In-State Credit Union by Forbes magazine based on the results of a consumer survey.

Contact Us

Schedule an appointment, video chat, call us at (800) 666-0191 or visit any of our branch locations to speak with our Member Care team today!

Speak with a representative today to experience the Citadel difference.

Schedule Appointment

Why Citadel?

We're different. Really.

Here are just a few of the things that set Citadel apart.

number 1 credit union for member value

#1

in the nation For Member Value*

215,000+ Happy Members

220,000+

Happy Members

4+ Billion in Assets

4+

Billion in Assets

I originally joined the Credit Union in 1953, when it was Atlantic Refining Credit Union. I saw it change to Lukens Steel Credit Union and then Citadel. I have banked at many of the branches including Paoli and Thorndale. When we moved to Hatboro, I was pleased to find out a branch opened, right around the corner, in Warminster! I have found the representatives in all branches to be very friendly, knowledgeable, and efficient.

Marshall S.

Consistently High Rates on Certificates

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Branch Locations
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Hear From Our Members

Introducing Citadel Video Connect

video connect

Introducing Citadel Video Connect

We've introduced a new way to bank, making it easier than ever to chat face-to-face with a local Citadel team member. The best part? You can connect with us safely and securely from anywhere — with just a few clicks on your laptop, desktop computer, or your mobile device. Learn more.

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