Citadel Class Service

Our customer service is so special, we even have a name for it.

Superior Customer Service

You deserve great service

At Citadel, you aren’t simply a customer—you’re a member. When you feel appreciated, comfortable, and valued, it’s because you are. Great banking requires great service, and we’re here to ensure you get what you need.

We don’t have shareholders. We simply serve our members. And our number one goal is to help you fulfill all your financial needs with exceptional products, exclusive benefits, and above-and-beyond service, every time.

Citadel service is in a class of its own.

Our customer service is top of the line. It’s what we refer to as “Citadel Class Service.”

We can provide our members a uniquely satisfying experience because we have:

  • Knowledgeable and friendly customer service representatives
  • A proactive, needs-based approach to informing members of products or services that might be helpful
  • The latest products and services that give you the most convenient banking experience
  • A commitment to service that extends beyond the walls of our branches and into our community



Experience our superior service for yourself.

Visit a Citadel Branch

We're serious about great service

From the mailroom to the boardroom, our employees are committed to doing what it takes to exceed your expectations.

We continuously receive outstanding ratings for our customer service.

Our Net Promoter Score represents the percentage of our customers who would recommend our products or services, and it shows that we excel in providing high-quality service. In fact, our favorable service ratings are twice as high as those of Wells Fargo and Bank of America and exceed all other banks in the area.

We have been ranked first in the nation for providing value.

Citadel was ranked #1 in the nation and #1 in Pennsylvania for providing value to our members, based on a score by Callahan & Associates.

Get in touch with a Citadel Customer Service Representative.

Contact Us

Hear From Our Customers

Introducing Citadel Video Connect

Chat face-to-face with a Citadel Video Specialist in a secure environment from the comfort of home on your laptop, desktop computer, or mobile device using the Citadel Video Connect app. Please be sure to have your photo ID ready prior to beginning the call. Choose Video Connect above, or learn more about our Video Banking options.

Why Citadel?

We're different. Really.

Here are just a few of the things that set Citadel apart.



in Pennsylvania For Member Value



Happy Members



Billion in Assets

I originally joined the Credit Union in 1953, when it was Atlantic Refining Credit Union. I saw it change to Lukens Steel Credit Union and then Citadel. I have banked at many of the branches including Paoli and Thorndale. When we moved to Hatboro, I was pleased to find out a branch opened, right around the corner, in Warminster! I have found the representatives in all branches to be very friendly, knowledgeable, and efficient.

Marshall S.

Consistently High Rates on Certificates


Branch Locations

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