Superior Customer Service
It’s the first thing you notice when you come into a Citadel branch, call us on the phone, or visit us online. You can see it in a smile or a helpful answer: We’re all about you.
We’re all about you.
At Citadel, you aren’t simply a customer—you’re a member of our banking family. When you feel appreciated, comfortable, and valued, it’s because you are. When we make sure you get what you need, it’s because we care.
We don’t have shareholders to answer to. We answer to our members. And our number one goal is to help you fulfill all your financial needs with exceptional products, exclusive benefits, and above-and-beyond service, every time.
Citadel service is in a class of its own.
Our customer service is top of the line. It’s what we refer to as “Citadel Class Service.”
We can provide our members a uniquely satisfying experience because we have:
- Knowledgeable and friendly customer service representatives
- A proactive, needs-based approach to informing members of products or services that might be helpful
- The latest products and services that give you the most convenient banking experience
- A commitment to service that extends beyond the walls of our branches and into our community
Whether it’s the welcoming feel of our branches or the warm and helpful demeanor of our representatives, every experience with Citadel will leave you feeling good and looking forward to the next one.
We’re serious about service.
From the mailroom to the boardroom, our employees are committed to doing what it takes to exceed your expectations.
We continuously receive outstanding ratings for our customer service.
Our Net Promoter Score represents the percentage of our customers who would recommend our products or services, and it shows that we excel in providing high-quality service. In fact, our favorable service ratings are twice as high as those of Wells Fargo and Bank of America and exceed all other banks in the area.
We are first in the nation for providing value.
Citadel was ranked #1 in the nation (out of all credit unions with assets more than $1 billion) for providing value to our members, based on a score by Callahan & Associates.