Save Time and Money with eStatements

NEW: Look for enhancements to your Citadel Mastercard statement


Access your account statements at anytime, from anywhere. Enroll in monthly Citadel eStatements and enjoy free, flexible, and convenient access to your monthly statements in Citadel Online and Mobile Banking. By being a Citadel member, you will have 24/7 access to your bank statements, fast delivery and much more!

Go paperless and avoid fees with eStatements. Enroll in eStatements today and enjoy these benefits:

  • Save Money – Avoid the $2 paper statement fee
  • Fast Delivery – eStatements are available in Online and Mobile Banking at the beginning of each month
  • Free – There is no cost to enroll in eStatements
  • Convenience – Access your account statements anytime, from any connected device, once you have signed into Online and Mobile Banking
  • Security – Citadel ensures the security of your account with password entry, firewalls, and encryption through Online and Mobile Banking

Easier Access to eStatments

Enjoy easier access to monthly statements, billing notices, credit card statements, eNotices, and Tax/Escrow documents. Take a look below!


It's easy to enroll in eStatements and access your account statements online. Here’s how:

  • If you are already an Online Banking user, log in.
  • Once you log in, select 'eDocuments' under 'Accounts' from the left side menu.
  • To go paperless, under eDelivery, elect to and receive the type of Notices and Statements you prefer to receive electronically by checking the box next to each type.
  • Selecting these notices means you will no longer receive the selected Account Statements and Account Notices in the mail.
  • If you are not currently enrolled in Online and Mobile Banking, enroll here and follow the steps above. Be sure to include a valid email address.

Access your account statements now!

If you are not currently an Online and Mobile Banking user, enroll now.

Enjoy fast, secure, and convenient access to your Citadel accounts with our Mobile Banking App.

Learn More

Hear From Our Customers

Enroll in eStatements and access your account statements online.

Get Started

Frequently Asked Questions

How do I get my bank statement online?

Learn how to get a bank statement online by following the below steps:

How do I go paperless?

To go paperless, simply sign into Online and Mobile Banking & select the 'My Profile & Preferences'. Then select 'eDocument Preferences' from the menu.

From here, you can easily manage which eDocuments you would like to receive electronically. By electing to receive your Account Statements electronically, you will avoid the $2 monthly paper statement fee. Fees only incur when Account Statements are sent via mail.

You may select the following documents for electronic delivery in eDocument Preferences:

  • Account Statements and Notices
  • Mastercard Statements
  • Mortgage Statements
  • Billing Notices and Home Equity Statements
  • Non-Sufficient Funds Notices
  • Overdraft Notices
  • Past Due Notices
How often can I pull my account statement?
You may view eStatements as often as you'd like in your Online and Mobile banking account.
What is a bank statement?
A bank statement is a document that shows the balances, transactions and account history for the month prior.

Still have questions? Visit our help center.