Save Time and Money with eStatements
Access your account statements at anytime, from anywhere. Enroll in monthly Citadel eStatements and enjoy free, flexible, and convenient access to your monthly statements in Citadel Online and Mobile Banking. By being a Citadel member, you will have 24/7 access to your bank statements, fast delivery and much more!
Go paperless and avoid fees with eStatements. Enroll in eStatements today and enjoy these benefits:
Enjoy easier access to monthly statements, billing notices, credit card statements, eNotices, and Tax/Escrow documents. Take a look below!
If you are not currently an Online and Mobile Banking user, enroll now.
“I appreciate the cutting-edge and forward-thinking advantages of being a Citadel member. My husband belongs to another credit union, but with Citadel's new Money Manager feature I can access both with just one sign-in, which makes my life so much easier! I continue to go to the branch to have a human person service my banking needs. The Springfield Branch personnel is an awesome group who put Citadel on the map with their personal service! That human touch cannot be replaced with automation.”
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
“The website is easy to use for both my account information and to find general information about Citadel. I also use the mobile app, which is also very intuitive to use.”
“I find it very easy and convenient to check our account, which I do often. I love Online Banking and the convenience it offers, plus the fact that I am able to so 24/7.”
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
Learn how to get a bank statement online by following the below steps:
To go paperless, simply sign into Online and Mobile Banking & select the 'My Profile & Preferences'. Then select 'eDocument Preferences' from the menu.
From here, you can easily manage which eDocuments you would like to receive electronically. By electing to receive your Account Statements electronically, you will avoid the $2 monthly paper statement fee. Fees only incur when Account Statements are sent via mail.
You may select the following documents for electronic delivery in eDocument Preferences:
Still have questions? Visit our help center.
