Wonderful Representatives
“I love banking with citadel. Mobile banking is so convenient and easy. I wouldn't bank anywhere else. I've never had a problem with anything. The representatives are wonderful when I've needed to call.”
Save Time and Money with eStatements
eStatements
Access your account statements at anytime, from anywhere. Enroll in monthly Citadel eStatements and enjoy free, flexible, and convenient access to your monthly statements in Citadel Online and Mobile Banking. By being a Citadel member, you will have 24/7 access to your bank statements, fast delivery and much more!
Go paperless and avoid fees with eStatements. Enroll in eStatements today and enjoy these benefits:
- Save Money – Avoid the $2 paper statement fee
- Fast Delivery – eStatements are available in Online and Mobile Banking at the beginning of each month
- Free – There is no cost to enroll in eStatements
- Convenience – Access your account statements anytime, from any connected device, once you have signed into Online and Mobile Banking
- Security – Citadel ensures the security of your account with password entry, firewalls, and encryption through Online and Mobile Banking
New Updates Coming December 1
Starting in December, enjoy easier access to monthly statements, billing notices, credit card statements, eNotices, and Tax/Escrow documents. Take a look at a sneak peek below!
It's easy to enroll in eStatements and access your account statements online. Here’s how:
- If you are already an Online Banking user, log in.
- Once you log in, select 'eDocuments' under 'Accounts' from the left side menu.
- To go paperless, under eDelivery, elect to and receive the type of Notices and Statements you prefer to receive electronically by checking the box next to each type.
- Selecting these notices means you will no longer receive the selected Account Statements and Account Notices in the mail.
- If you are not currently enrolled in Online and Mobile Banking, enroll here and follow the steps above. Be sure to include a valid email address.
Access your account statements now!
If you are not currently an Online and Mobile Banking user, enroll now.
Enjoy fast, secure, and convenient access to your Citadel accounts with our Mobile Banking App.
Learn MoreHear From Our Customers
Anytime, Anywhere Banking
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
Cutting-Edge & Forward-Thinking
“I appreciate the cutting-edge and forward-thinking advantages of being a Citadel member. My husband belongs to another credit union, but with Citadel's new Money Manager feature I can access both with just one sign-in, which makes my life so much easier! I continue to go to the branch to have a human person service my banking needs. The Springfield Branch personnel is an awesome group who put Citadel on the map with their personal service! That human touch cannot be replaced with automation.”
Intuitive Mobile App
“The website is easy to use for both my account information and to find general information about Citadel. I also use the mobile app, which is also very intuitive to use.”
24/7 Banking
“I find it very easy and convenient to check our account, which I do often. I love Online Banking and the convenience it offers, plus the fact that I am able to so 24/7.”
Online Banking is AWESOME
“I first opened my account with Citadel when I was working in Kennett Square 17 years ago. After 17 years I still have my account with Citadel. Great customer service, and their Online Banking is AWESOME.”
Nothing But Great Experiences
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
Highly Recommend Citadel
“Citadel is a very good provider of banking services in Montgomery and Chester County. I have been with them for over 20 years. I do most of my banking online. The interest rates are very competitive, and customer service has always been very good. I highly recommend Citadel.”
Enroll in eStatements and access your account statements online.
Get Started
Frequently Asked Questions
How do I get my bank statement online?
Learn how to get a bank statement online by following the below steps:
- Log into Online and Mobile Banking
- Select the 'Accounts' tab on the left hand menu
- Select 'eDocuments'
How do I go paperless?
To go paperless, simply sign into Online and Mobile Banking & select the 'My Profile & Preferences'. Then select 'eDocument Preferences' from the menu.
From here, you can easily manage which eDocuments you would like to receive electronically. By electing to receive your Account Statements electronically, you will avoid the $2 monthly paper statement fee. Fees only incur when Account Statements are sent via mail.
You may select the following documents for electronic delivery in eDocument Preferences:
- Account Statements and Notices
- Mastercard Statements
- Mortgage Statements
- Billing Notices and Home Equity Statements
- Non-Sufficient Funds Notices
- Overdraft Notices
- Past Due Notices
How often can I pull my account statement?
You may view eStatements as often as you'd like in your Online and Mobile banking account.
What is a bank statement?
A bank statement is a document that shows the balances, transactions and account history for the month prior.
Still have questions? Visit our help center.
