COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
Control Your Cards. Anytime, Anywhere.
Get Card Control for Your Citadel Cards
Card Control allows you to set controls and manage your Citadel debit and credit cards from one centralized location within the Mobile Banking App. Enjoy added security and peace of mind knowing you have control over how, when, and where your cards are used. Download the Card Control app today to get started!
Turn Cards On/Off
Instantly turn your debit or credit card off from your phone if it’s misplaced. You can turn it back on as soon as you find it.
Set Spending Limits
Track and manage your spending limits and recent transactions in real time. Plus get notified when those limits are reached.
No need to call us when you’re traveling. Simply set your card to only be used in your current location or region.
Take control of your cards with Citadel Card Control.
Turn your cards on/off, set spending limits, and manage location settings right from your mobile device. Enjoy added security and peace of mind knowing you have control over how, when, and where your cards are used.
- Get instant transaction alerts
- Control settings for authenticated users
- Set merchant and transaction preferences
- View transaction history
How to Enable Card Control:
- Download and open the Citadel Card Control App
- Log into your Mobile Banking App
- From the main menu open ‘Manage Cards’ and select ‘Card Control’.
Once you have successfully linked your Card Control and Mobile Banking apps, you can access, set, and manage Citadel debit and credit cards through the Citadel Mobile Banking App.
Security & Fraud Prevention Tips:
- Preventing Fraud: Prevent in-store fraud by enabling the ‘My Location’ or ‘My Region’ setting under Control Preferences>Locations Control. If someone tries to make an in-store purchase outside of your set location or region, the transaction will be declined.
- Travel Tips: Control where your cards are used domestically or internationally.
- For Domestic Travelers: If you don’t plan on travelling internationally, enable the ‘International’ setting and make sure your country is set to ‘United States.’
- For International Travelers: If you plan to travel outside of the U.S., toggle on the ‘International’ setting under Control Preferences > Locations Control and add the country you are travelling to.
- For Business Owners: If you have a Citadel business account, you can limit how you and your authorized users use your cards. Simply enable or disable transaction or merchant types under Transaction Controls.
- Prevent Online Fraud: If you don’t shop online, disable ‘Ecommerce’ under Transactions Controls. This will decline all online purchases.
- For Parents: If you have your child linked to your account as an authorized user, you can control how your child uses your card by enabling or disabling age restrictions under Merchant Controls. You can also set spending limits under Control Preferences > Spending Limits.
- Using ATMs: If you only use your cards for ATM transactions, you can disable all transaction controls except ATM transactions in the Transactions Controls menu.
Explore Citadel’s digital banking tools and services.Learn More
Find an ATM or Branch Near You
Card Pay Frequently Asked Questions
To set up your card for international travel you will follow the below steps
- Log into the Citadel Mobile App
- Tap Menu
- Tap Manage Cards
- Tap Card control to be taken to the Card Control App
- If you have multiple cards, swipe right to find the card(s) that you will be using while traveling
- Tap Control Preferences
- Tap Locations
- Tap slider for International (slider will be to the right and blue/green when activated)
- Tap blue plus sign (+) to add a country
- Type Country name on Allow Country screen
- Tap blue check button in bottom right corner to save
Still have questions? View a complete list of FAQs.