Control Your Cards. Anytime, Anywhere.

Turn your cards on/off, set spending limits, and manage location settings with Citadel Card Control.

Get Card Control for Your Citadel Cards

Card Control allows you to set controls and manage your Citadel debit and credit cards from one centralized location within the Mobile Banking App. Enjoy added security and peace of mind knowing you have control over how, when, and where your cards are used. Download the Card Control app today to get started!

Turn Cards On/Off

Instantly turn your debit or credit card off from your phone if it’s misplaced. You can turn it back on as soon as you find it.

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Set Spending Limits

Track and manage your spending limits and recent transactions in real time. Plus get notified when those limits are reached.

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Manage Locations

No need to call us when you’re traveling. Simply set your card to only be used in your current location or region.

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Additional Features

  • Get instant transaction alerts
  • Control settings for authenticated users
  • Set merchant and transaction preferences
  • View transaction history

How to Enable Card Control:

  • Download and open the Citadel Card Control App
  • Log into your Mobile Banking App
  • From the main menu open ‘Manage Cards’ and select ‘Card Control’.

Once you have successfully linked your Card Control and Mobile Banking apps, you can access, set, and manage Citadel debit and credit cards through the Citadel Mobile Banking App.

Security & Fraud Prevention Tips:

  • Preventing Fraud: Prevent in-store fraud by enabling the ‘My Location’ or ‘My Region’ setting under Control Preferences>Locations Control. If someone tries to make an in-store purchase outside of your set location or region, the transaction will be declined.
  • Travel Tips: Control where your cards are used domestically or internationally.
    • For Domestic Travelers: If you don’t plan on travelling internationally, enable the ‘International’ setting and make sure your country is set to ‘United States.’
    • For International Travelers: If you plan to travel outside of the U.S., toggle on the ‘International’ setting under Control Preferences > Locations Control and add the country you are travelling to.
  • For Business Owners: If you have a Citadel business account, you can limit how you and your authorized users use your cards. Simply enable or disable transaction or merchant types under Transaction Controls.
  • Prevent Online Fraud: If you don’t shop online, disable ‘Ecommerce’ under Transactions Controls. This will decline all online purchases.
  • For Parents: If you have your child linked to your account as an authorized user, you can control how your child uses your card by enabling or disabling age restrictions under Merchant Controls. You can also set spending limits under Control Preferences > Spending Limits.
  • Using ATMs: If you only use your cards for ATM transactions, you can disable all transaction controls except ATM transactions in the Transactions Controls menu.

Explore Citadel’s digital banking tools and services.

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Best For...
Controlling the use of your cards when you’re on-the-go
Preventing debit and credit card fraud
Tracking spending and credit card limits

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Card Pay Frequently Asked Questions

What happens if I lose my phone and have the Card Control app enabled on my device?
We can help you manage your Card Control settings in the event that you lose your phone. Please contact us at (800) 666-0181 or visit your local branch for assistance.
When setting Card Control locations for in-store transactions, how close does my mobile device have to be to the merchant or store location in order for the transaction to be approved?
Your mobile device must be within 5 miles of the merchant or store location where your card is being used. If the device is outside of the 5 mile radius, the transaction will be declined. 
How do I set my card up for international travel?

To set up your card for international travel you will follow the below steps

  • Log into the Citadel Mobile App
  • Tap Menu
  • Tap Manage Cards
  • Tap Card control to be taken to the Card Control App
  • If you have multiple cards, swipe right to find the card(s) that you will be using while traveling
  • Tap Control Preferences
  • Tap Locations
  • Tap slider for International (slider will be to the right and blue/green when activated)
  • Tap blue plus sign (+) to add a country
  • Type Country name on Allow Country screen
  • Tap blue check button in bottom right corner to save
What will happen to my automatic payment settings if I turn one of my cards off using Card Control?
Your automatic payments will be processed as scheduled if you turn one of your cards off, as long as funds are available in your account.
How long does it take for my control or alert settings to take effect?
Changes to your control and alert settings occur in real time and will take effect immediately after your changes are made and saved in Card Control.
What type of transactions and purchases can I restrict using Card Control?
Card Control allows you to restrict debit and credit card transactions for specific types of merchants (i.e. gas stations, grocery, etc.) and transaction types (online, mail/phone, contactless, etc.). You can set transaction and monthly spending limits for each of your Citadel debit and credit cards.
What if I don't see all of my cards in Card Control?
You can view and manage all Citadel debit and credit cards associated with your Social Security Number (SSN) in Card Control. If you do not see a card that you think you should be listed, please contact us at (800) 666-0191.

Still have questions? View a complete list of FAQs.