Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How do I enroll in Citadel Text Banking?

Frequently Asked Question

You can activate an account for Text Banking by selecting 'Additional Services' under the main menu in Online and Mobile Banking. Then select 'Enroll Text Banking'. On the Text Enrollment screen You will see a choice for 'SMS OFF' - click or tap to expose the details for the account - select SMS/Text and toggle to 'On'. You can edit the SMS/Text Display name.