Round-the-Clock Fraud Protection for Your Business
Don't let fraud affect your bottom line
Citadel Fraud Essentials provides your business with account monitoring and protection so you can focus more on your day-to-day.
Access advanced security features such as:
- Positive Pay & Reverse Positive Pay
- Check Payee match
- ACH Authorization & Reporting
- Customizable ACH Filters
- Automated Processing
- Exception Management
Ready to protect your business? Add Fraud Essentials to your account today.
Learn more about Fraud Essentials—check out the videos and FAQs below.
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How to Log In to Positive Pay | Fraud Protection -
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How to Submit a Single Check in Positive Pay | Fraud Protection
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How to Process Positive Pay Exceptions | Fraud Protection
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How to Upload a Check Issue File in Positive Pay | Fraud Protection
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How to Add Users & Accounts in Positive Pay | Fraud Protection
Frequently Asked Questions
If you forget to make your decisions, the exception will be approved by default.
You will be notified by email any time there’s an exception to review. Notification emails may include the following:
- Exception notification
- No exceptions found
- Reminder to process exceptions
If an item is unauthorized or fraudulent or the paid item differs from what you issued for payment, you should return it.
You have the option to do both depending on whatever works best for your needs.
You can add unlimited users based on your needs & set up individual permissions based on their role.
Please reach out to your contact at Citadel, and we will disable this users access.
Still have questions? Visit our help center.
Positive Pay is a fraud protection tool and does not guarantee prevention of all fraudulent transactions. Business members remain responsible for monitoring account activity and reporting suspicious transactions in accordance with Citadel’s Master Cash Management Services Agreement. A fee applies; please consult the Business Schedule of Fees for current pricing.
