Round-the-Clock Fraud Protection for Your Business
Don't let fraud affect your bottom line
Citadel Fraud Essentials provides your business with account monitoring and protection so you can focus more on your day-to-day.
Access advanced security features such as:
- Positive Pay & Reverse Positive Pay
- Check Payee match
- ACH Authorization & Reporting
- Customizable ACH Filters
- Automated Processing
- Exception Management
Ready to protect your business? Add Fraud Essentials to your account today.
Frequently Asked Questions
1. When will I be notified of exceptions?
You'll be automatically notified of any exceptions for your review between 6 - 8 a.m. EST. If no decision is made by 11 a.m., the payment will be approved by default.
2. What happens if I forget to log in and make a decision on my exception items?
If you forget to make your decisions, the exception will be approved by default.
3. How will I be notified of exceptions?
You will be notified by email any time there’s an exception to review. Notification emails may include the following:
- Exception notification
- No exceptions found
- Reminder to process exceptions
4. What would be a reason to return an exception item flagged for review?
If an item is unauthorized or fraudulent or the paid item differs from what you issued for payment, you should return it.
5. Do I have to upload checks one at a time or can I submit a single file?
You have the option to do both depending on whatever works best for your needs.
6. How many users can I have?
You can add unlimited users based on your needs & set up individual permissions based on their role.
7. Someone has left my organization. How can I remove their Positive Pay user permissions?
Please reach out to your contact at Citadel, and we will disable this users access.
Positive Pay is a fraud protection tool and does not guarantee prevention of all fraudulent transactions. Business members remain responsible for monitoring account activity and reporting suspicious transactions in accordance with Citadel’s Master Cash Management Services Agreement. A fee applies; please consult the Business Schedule of Fees for current pricing.
