We’re Here for You
COVID-19: What We’re Doing
At Citadel, the safety and well-being of our members and employees is our top priority. Our goal is to provide a safe place to bank, and never disrupt your member experience, while providing the level of service you expect.
Given the recent outbreak and heightened concern of the coronavirus (COVID-19), we would like to inform our members of all the precautions and actions we are taking in addition to making you aware of available tools and resources.
Loan Relief Program
Citadel has rolled out a Loan Relief Program that aims to support all members who have experienced financial hardship due to COVID-19.
We are here to help our business customers. Learn about our resources and payment relief options.
CARES Act Consumer Benefits
Get more information on the CARES Act tax credits and information on retirement account savings benefits.
Branches & Contact Center
For the safety and security of our members and employees, we have updated branch & contact center hours.
Our Digital Tools
We encourage you to use Citadel’s digital tools and other resources during this challenging time.
Access free weekly credit reports through AnnualCreditReport.com.Get Started
Remote Mobile Deposit
Learn how to deposit checks on your phone using Remote Mobile Deposit. Start depositing money into your account by simply taking a picture of your paper check while using the mobile app today. It's fast, easy, and secure!