Our mobile app offers a unified mobile and online banking experience. Enjoy all of the conveniences of online banking in the mobile app. Try our newly enhanced mobile banking app and take advantage of all of the same services you receive with online banking directly from your mobile device.
Remote Mobile Deposit
Deposit funds into your account by simply taking a picture of your paper check using the mobile app. Read the “Remote Mobile Deposit” tab below to learn how to make deposits through the app.
Hassle-free bill pay is just a few taps away. Simply sign into the mobile app and start scheduling your payments. Read the “Bill Payer” tab below to get started paying your bills through the app.
Transfer funds and add external accounts right from your mobile device. Read the “Transferring Funds” tab below to learn how to start transferring funds from the app.
ATM and Branch Locator
Find the nearest branch or ATM within the app and send the location straight to your GPS. Read the “ATM & Branch Locator” tab below to learn more.
Redeem your rewards and shop at the CU Mall right from the app! Read the “Redeem Rewards” tab below to learn how to start shopping directly in your app.
Stay on top of your accounts by setting customizable alerts in the app. Read the “Alerts” tab below to find out how to get started.
What type of Mobile Banking does Citadel Offer?
Citadel offers two types of Mobile Banking products; an application for both iPhone and Android users and a mobile browser product.
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How do I enroll for Mobile Banking?
Simply download the app from the Google Play or iTunes store and click the enroll option.
Will I need to go through the same browser registration process on my mobile device as Online Banking?
Yes, as part of our enhanced security for our updated app rolled out April 14, 2014, you will be asked to attain a Secure Access Code and you may choose to register your device so you will no longer need this process at each log in. You may also choose to not register your device which will then prompt you for a Secure Access Code at each log in. Back to top
How secure is Citadel Mobile Banking?
Mobile Banking is as safe and secure as online banking. We use the same encryption for both services. Security Recommendation: For added security we recommend a couple extra steps;
- Keep your mobile device PIN locked or set to auto-lock keyboard with a PIN required when device is not in use.
- Turn off your mobile browser’s remember password setting. This is recommended because possession of your mobile device is considered an element of the Mobile Banking multi-factor authentication security.
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Is there a charge to use Citadel Mobile Banking?
No, there is currently no charge for this service. However, the application would use data, so your wireless phone carrier may impose data or messaging charges. Please check with your wireless phone carrier for more information. Back to top
Can I access Citadel Bank Mobile Banking from a mobile web browser and downloadable application on the same mobile phone or device?
Yes, you can use both on your devices. Back to top
What if I forget my password?
You can reset your password via either the Mobile Banking app or Online Banking. You can also call our Customer Service Center to unlock your Mobile account at (800) 666-0191. Back to top
What if I lose my phone or I suspect that my mobile device has been used to conduct fraudulent activity?
From a mobile banking standpoint, there is nothing to worry about because your information is not stored in the app or on your phone. However, call Citadel at (800) 666-0191 immediately to report any suspicious activity. Back to top
What do I do if I get a new mobile phone or device?
Simply download and install the Citadel Bank Mobile Banking Application again. Back to top
What type of Bill Payer activity can I manage through Citadel Mobile Banking?
You can schedule payment to all your exiting payees. You will not be able to add new payees in Mobile; however you can review Bill History, look at currently scheduled payments and set up new payments to existing payees. Back to top
How does Mobile Web differ from the Applications?
With mobile web, you use the web browser from your mobile phone or device to access Citadel Mobile Banking. Mobile applications, on the other hand, can be downloaded directly to your mobile phone or device. These applications provide a unique experience that is optimized for iPhone®, iPod® Touch, iPad® and Android devices. Back to top
What are the mobile operating system requirements needed to use the app?
The mobile operating system you are using to access Online and Mobile Banking may not be compatible with our latest version. The latest version of Online and Mobile Banking requires mobile users to be on 3G*, 4G LTE/Wifi and operating systems:
- Android OS 4.0.3 or greater
- Apple iOS 7*
- Apple iOS 8 or greater
Note: Devices that do not have Location Services or native mapping applications do not support branch/ATM location functionality.
Again, if your mobile device is not updated to these specifications, you will not be able to access your Citadel accounts in Mobile Banking.
To validate your Apple OS: Go into Settings / General/ About / Version
To validate your Android OS: You can visit WhatIsMyAndroidVersion.com to see which OS you are running.
What are the camera requirements needed to use mobile deposit in the app?
A mobile device with a rear-facing camera is required to deposit checks with the mobile remote deposit capture (mRDC) functionality in mobile banking. The following table provides camera resolution compatibility for mobile banking:
- 1.9 4.9 megapixels*
- 5 megapixels or higher