Mobile Banking App
Citadel’s mobile banking app makes your banking simple and convenient. Enjoy the security and flexibility of online banking through our mobile app right from your phone with additional benefits.

Our mobile app offers a unified mobile and online banking experience. Enjoy all of the conveniences of online banking in the mobile app. Try our newly enhanced mobile banking app and take advantage of all of the same services you receive with online banking directly from your mobile device.


 

Remote Mobile Deposit


Deposit funds into your account by simply taking a picture of your paper check using the mobile app. Read the “Remote Mobile Deposit” tab below to learn how to make deposits through the app.

Bill Payer


Hassle-free bill pay is just a few taps away. Simply sign into the mobile app and start scheduling your payments. Read the “Bill Payer” tab below to get started paying your bills through the app.

Transferring Funds


Transfer funds and add external accounts right from your mobile device. Read the “Transferring Funds” tab below to learn how to start transferring funds from the app.


ATM and Branch Locator


Find the nearest branch or ATM within the app and send the location straight to your GPS. Read the “ATM & Branch Locator” tab below to learn more.


Redeem Rewards


Redeem your rewards and shop at the CU Mall right from the app! Read the “Redeem Rewards” tab below to learn how to start shopping directly in your app.

Set Alerts


Stay on top of your accounts by setting customizable alerts in the app. Read the “Alerts” tab below to find out how to get started.

 

Download for Android

citadel google play

Download for Apple

citadel mobile app iTunes


  • Remote Mobile Deposit
  • Bill Payer
  • How to Transferring Funds
  • ATM & Branch Locator
  • Redeem Rewards
  • Alerts
  • App FAQs

Using Remote Mobile Deposit

  1. Select the account to where you wish to make a deposit.
  2. Enter check number and amount, then tap Save.
  3. Tap the Capture Image button for each side.
  4. Verify that all four corners of the check are visible and all elements are legible.
  5. Take the image of the backside so that the endorsement is on the left side of the image.

Watch the video and learn more on Mobile Deposit!

Bill Payer

  1. You must be enrolled in Online and Mobile Banking to use Bill Payer. If you haven’t enrolled, please do so to start using Bill Payer.
  2. Tap Pay Bills from the menu to access Bill Payer.
  3. Select the payee from the Payment Center. In the Payment Center, notice the payees are listed by name and account number.
  4. To schedule your payment, tap the From field to enter the account you wish to make the payment from. Enter the Amount and the Payment Due Date to complete the transaction. Tap the calendar to select your payment due date.
  5. Tap Send Payment when finished.

Transferring Funds

  1. Select the accounts that you wish to transfer funds From and To.
  2. Enter the dollar amount and date to process the transaction.
  3. (optional) If you wish to setup a recurring transaction, click the checkbox Make this a recurring transaction. New input fields will appear and you will need to specify the frequency and date range for this transaction. You can choose to make this transaction Repeat Forever by checking the box under frequency.
  4. When you have finished entering all of the needed information, select Transfer Funds.
  5. If successful, a screen with an overview of your transaction will appear. All funds transfers will appear in the Activity Center whether immediate or future dated. You can view them at this time or tap Close and review at your convenience.

ATM & Branch Locator

  1. Tap ATM/Branch Locator from the menu.
  2. A new window will open that will allow you to refine your search, zoom and get directions.
  3. Tap Download To GPS to send the results directly to your mobile GPS application. Tap Done to return to the main menu.

Redeem Rewards

  1. Tap Rewards from the menu.
  2. Select rewards from the account you wish to withdraw from.
  3. A new window will open the CU Rewards mall.
  4. Start shopping and making purchases using your available rewards in the mall. Tap Done to return to the main menu.

Alerts

To set up alerts:

  1. Tap on the Alerts tab.
  2. To create a new alert, tap the New Alert drop-down button. Choose the kind of alert that you wish to create from the drop-down. A new screen will appear where you can enter the necessary information. Be sure to tap Save when finished.
  3. To view the alerts for each category, tap the category header.
  4. You can easily toggle an alert On/Off without deleting the alert by toggling the Enabled button.
  5. To view or change details of an already-existing alert, choose the Edit link on the right end of the alert you would like to edit. Be sure to tap Save after you change any alert details.

To edit security alerts and their delivery preferences:

  1. Tap on the Alerts tab, tap on Security Alerts.
  2. To activate or deactivate an alert, tap the On/Off button that corresponds with the appropriate alert.
  3. To edit delivery preferences, tap the Edit Delivery Preferences link at the top. These changes will apply to all Security Alerts.
  4. Enter the information for your preferred delivery method.
  5. Tap Save when finished.
  6. If an alert is grayed out, you are not able to edit or disable this alert.

Getting Started with Mobile Banking

What type of Mobile Banking does Citadel Offer?
How do I enroll for Mobile Banking?
Will I need to go through the same browser registration process on my mobile device as Online Banking?
How secure is Citadel Mobile Banking?
Is there a charge to use Citadel Mobile Banking?
Can I access Citadel Mobile Banking from a mobile web browser and downloadable application on the same mobile phone or device?

Maintenance

What if I forget my password?
What if I lose my phone or I suspect that my mobile device has been used to conduct fraudulent activity?
What do I do if I get a new mobile phone or device?

Miscellaneous

What type of Bill Payer activity can I manage through Citadel Mobile Banking?
How does Mobile Web differ from the Applications?

Device Requirements

What are the mobile operating system requirements needed to use the app?
What are the camera requirements needed to use mobile deposit in the app?

 

Getting Started

What type of Mobile Banking does Citadel Offer?

Citadel offers two types of Mobile Banking products; an application for both iPhone and Android users and a mobile browser product.

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How do I enroll for Mobile Banking?

Simply download the app from the Google Play or iTunes store and click the enroll option.

Will I need to go through the same browser registration process on my mobile device as Online Banking?

Yes, as part of our enhanced security for our updated app rolled out April 14, 2014, you will be asked to attain a Secure Access Code and you may choose to register your device so you will no longer need this process at each log in. You may also choose to not register your device which will then prompt you for a Secure Access Code at each log in. Back to top

How secure is Citadel Mobile Banking?

Mobile Banking is as safe and secure as online banking. We use the same encryption for both services. Security Recommendation: For added security we recommend a couple extra steps;

    • Keep your mobile device PIN locked or set to auto-lock keyboard with a PIN required when device is not in use.
    • Turn off your mobile browser’s “remember password” setting. This is recommended because possession of your mobile device is considered an element of the Mobile Banking multi-factor authentication security.

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Is there a charge to use Citadel Mobile Banking?

No, there is currently no charge for this service. However, the application would use data, so your wireless phone carrier may impose data or messaging charges. Please check with your wireless phone carrier for more information. Back to top

Can I access Citadel Bank Mobile Banking from a mobile web browser and downloadable application on the same mobile phone or device?

Yes, you can use both on your devices. Back to top

Maintenance

What if I forget my password?

You can reset your password via either the Mobile Banking app or Online Banking. You can also call our Customer Service Center to unlock your Mobile account at (800) 666-0191. Back to top

What if I lose my phone or I suspect that my mobile device has been used to conduct fraudulent activity?

From a mobile banking standpoint, there’ is nothing to worry about because your information is not stored in the app or on your phone. However, call Citadel at (800) 666-0191 immediately to report any suspicious activity. Back to top

What do I do if I get a new mobile phone or device?

Simply download and install the Citadel Bank Mobile Banking Application again. Back to top

Miscellaneous

What type of Bill Payer activity can I manage through Citadel Mobile Banking?

You can schedule payment to all your exiting payees. You will not be able to add new payees in Mobile; however you can review Bill History, look at currently scheduled payments and set up new payments to existing payees. Back to top

How does Mobile Web differ from the Applications?

With mobile web, you use the web browser from your mobile phone or device to access Citadel Mobile Banking. Mobile applications, on the other hand, can be downloaded directly to your mobile phone or device. These applications provide a unique experience that is optimized for iPhone®, iPod® Touch, iPad® and Android™ devices. Back to top

Device Requirements

What are the mobile operating system requirements needed to use the app?

The mobile operating system you are using to access Online and Mobile Banking may not be compatible with our latest version. The latest version of Online and Mobile Banking requires mobile users to be on 3G*, 4G LTE/Wifi and operating systems:

  • Android OS 4.0.3 or greater
  • Apple iOS 7*
  • Apple iOS 8 or greater

Note: Devices that do not have Location Services or native mapping applications do not support branch/ATM location functionality.

Again, if your mobile device is not updated to these specifications, you will not be able to access your Citadel accounts in Mobile Banking.

To validate your Apple OS: Go into Settings / General/ About / Version

To validate your Android OS: You can visit WhatIsMyAndroidVersion.com to see which OS you are running.

What are the camera requirements needed to use mobile deposit in the app?

A mobile device with a rear-facing camera is required to deposit checks with the mobile remote deposit capture (mRDC) functionality in mobile banking. The following table provides camera resolution compatibility for mobile banking:

  • 1.9 4.9 megapixels*
  • 5 megapixels or higher

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