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What is a Secure Access Code?
Frequently Asked Question
As part of our enhanced security, the system will send a Secure Access Code the first time you log in to your account. You can select to receive this code through an automated phone call, a text, voicemail or email. Since this code will be sent to information we have currently on file, make sure we have your most updated contact information by calling us at (800) 666-0191 or by visiting any Citadel Branch.
Once you receive your Secure Access Code, you can then log in. Upon second log in, you will be required to receive a new Secure Access Code. At this time, you can register your computer for future use and will not be required to request another Secure Access Code.