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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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How do I reset my Online and Mobile Banking Password?

Frequently Asked Question

A security feature of Online and Mobile Banking is limiting the number of attempted logins with an incorrect password. If you’ve forgotten your password you can easily reset. Select 'Login Help' from desktop and choose 'Forgot Password'. You can then enter your Username and click 'Submit'. Then follow the Secure Access Code prompts. On Mobile Banking, enter your username and select 'Forgot your password?' and follow the prompts.