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As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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How do I create a nickname for my accounts in Online & Mobile Banking?

Frequently Asked Question

You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!

Follow these quick steps to set up nicknames:

  • Select ‘My Profile & Preferences’ from the main menu
  • Select ‘Account Preferences’ 
  • Choose an account to work with and select 'Nickname Account' to edit your account nickname.
  • Enter a new name and click the check mark when you are finished!