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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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How am I notified if someone opens an account with my name?

Frequently Asked Question

Credit monitoring provides protection against identity theft by monitoring your credit report for new activity. If and when any new activity occurs, you will receive an alert which has been triggered by a change in your credit file. The alert will provide details on the type of activity which has triggered the change, I.E. new credit account, application for any type of loan, or change of address, etc. If you believe any activity is fraudulent, our Recovery Advocates are available to assist you. Actively monitoring your credit report will ensure identity theft is recognized and with the help of our Recovery Advocates, handled properly and expediently.

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