Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

Learn More
Close Message

What if I have an automatic payment?

Frequently Asked Question

Here's how to modify your automatic payments if you choose to take advantage of our COVID-19 Debt Relief Program.

If you have recurring payments set up in Online Banking:

In Citadel Online or Mobile Banking, follow these instructions to change your due date to the following month:

  • Log in to Online Banking or the Mobile App
  • Select Menu
  • →Accounts
  • →Online Activity
  • →Recurring
  • Launch the drop-down menu
  • Select Edit Series
  • Change the Start Date to the following month
  • →“Transfer Funds” to complete payment date adjustments

If you have automatic payments set up:

  • If the payment is being issued from another financial institution, please contact them to defer the payment until your next due date.
  • If you have an automatic payment set up with Citadel, please complete the payment deferment form.

Please feel free to give us a call if you need assistance at (800) 666-0191.